Refunds & cancellations

No change-of-mind refunds

Once your payment is complete, your reading is reserved and your astrologer's time is set aside for it. We don't refund an order because you've changed your mind, no longer need the reading, or ordered the wrong reading by mistake.

If you've ordered the wrong reading, write to us before you send your intake form. We'll do our best to switch you to the reading you meant, paying or refunding any difference in price.

What we will always put right

Your rights under the Australian Consumer Law aren't affected by this policy, and nothing here limits them. We'll correct, complete or refund your order (in full or in part, depending on what went wrong) when:

• we can't deliver your reading at all;
• you were charged twice, or charged the wrong amount;
• the reading isn't delivered with due care and skill, or is materially different from what the product page describes;
• the reading doesn't arrive within a reasonable time of the delivery window we gave you, and the delay isn't caused by a late or incomplete intake form;
• you paid for expedited delivery and we don't deliver within three working days of receiving your completed intake form. In that case we refund the expedite fee.

Your birth details

Readings are calculated from the birth date, time and place you give us. A reading made from details that later turn out to be wrong isn't a fault in the reading, and isn't grounds for a refund.

You can amend your details at any time before your astrologer begins writing, by reopening the intake link in your email. If your birth time is uncertain, the time rectification add-on is required before the reading begins.

Printed books

If your printed book arrives damaged, or doesn't arrive, write to us with a photo or your order reference and we'll send a replacement.

How to ask

Email us with your order reference (it's in your confirmation email and on your intake page) and a short note on what went wrong. We reply within a few working days. Approved refunds go back to the card or wallet you paid with, through Stripe, and usually appear within 5–10 business days.